Address: Waehringer Strasse 6-8 Top 12, 1090 Vienna, Austria E-mail: info@sr-products.net

FN 593880 

UID: ATU78794039

SR Products will handle your order within 48 h Monday – Friday. Orders that reach us during the Christmas holidays will be processed in the new year. The delivery time is depending on the destination. Please contact us at support@sr-products.net if you have any questions.


All prices are in EUR. VAT is included on all EU orders.


Credit card payment - Visa, Mastercard, American Express and Discover. Express Payment - ShopPay & Google- Pay. Klarna - Pay now (bank transfer), Pay later (invoice or part-payment) and Klarna Finance. Please contact us at support@sr-products.net if you have any questions regarding placing an order.


The following sales and delivery terms apply to all deliveries from SR Products. The terms apply in the absence of any other written agreements between the buyer and SR Products.


Each time you order a product through SR Products, we will send an order confirmation to you as a customer, after which your order will be packed and shipped. Contains your »Made to order« items, these will be sent as soon as possible after we re- ceive them in stock. The money will be withdrawn immediately after ordering and the expected delivery time will be shown on the product page.


We use third party shipping companies like DHL. Orders are delivered at curbside. You will receive a tracking number. Delive- ry within a requested time is not possible.


The following sales and delivery terms apply to all deliveries from SR Products. The terms apply in the absence of any other written agreements between the buyer and SR Products.


The risk of goods passes to the buyer when the right of withdrawal expires after 14 days from receipt. If the product has been damaged or deteriorated after the buyer has received it, he / she will retain his right of withdrawal if the damage or dete- rioration is not due to negligence or lack of care from his / her side It is recommended to store the original packaging as the product may be. Complaint or damage is recommended returned in original packaging.


We reserve the right to refuse service to anyone for any reason at any time. You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) chan- ges to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.


Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.


Certain products may have limited quantities and are subject to return or exchange only according to our Return Policy. We have made every effort to display as accurately as possible the colours and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any colour will be accurate.


Following receipt of your written notice confirming your right to cancel within 5 days from receiving your Order, the Goods must be returned unused, and in a fully resalable condition in their original packaging without undue delay and in all cir- cumstances no later than 14 days after the day you have informed us of your decision to cancel. Please also provide your Order reference when returning Goods. Goods are returned at the cost of the customer.


All goods subject to a lead time due to production are considered »Made to order«. All Goods that are »Made to order« are clearly labelled as such on our website. Goods that are clearly labelled ‘made to order’ are excluded from our standard can- cellation policy and therefore we will not ordinarily be able to change such orders, make a refund or exchange any ‘made to order’ item and therefore you should only place your Order if you are sure that the item and finish is right for your needs. This does not affect your statutory rights.


We reserve the right to refuse any order you place with us. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors. You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your trans- actions and contact you as needed. For more detail, please review our Returns Policy.


Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy.


Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omis- sions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and avai- lability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order). We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.


Our website is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.


If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is dele- ted. All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers. For more insight, you may also want to read Shopify’s Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement (https://www.shopify.com/legal/priva- cy).


Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not.
_session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc). _shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits. _shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.
_secure_session_id, unique token, sessional storefront_digest, unique token, indefinite If the website has a password, this is used to determine if the current visitor has access.


We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.


If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact us at: support@sr-products.net